Refund policy
At Sterling Home, our goal is for you to love the mirror you've chosen for your space. But if something's not quite right — whether due to a change of mind or a rare delivery issue — we're here to help.
Change of Mind Returns
We offer 30 days from the date of delivery to return your mirror if you've had a change of mind.
To be eligible for a return:
- The mirror must be in 'as-new' condition
- It must be returned in its original packaging, with protective materials intact
- It must not be damaged, used, or mounted
Please measure your space correctly and be certain of the frame colour and material before installing.
Return Process:
- Email hello@sterlinghome.com with your name, order number, and reason for return
- Customers arrange and cover the return shipping
- Returns can be made via courier or dropped off by appointment only at our warehouse
- Where a return is valid, the original delivery charge is not included in the refund — only the value paid for the mirror
Return Address: [⚠️ add UK return address]
Refunds & Store Credit
- If eligible, a refund will be issued equal to the product price (excluding delivery)
- Once received and inspected, please allow up to 5 business days for processing
Custom Mirrors
Due to the nature of a custom mirror being designed and cut to the customer's specification, once payment has been processed and the mirror has been produced to the specifications agreed on the invoice, a refund or credit is not applicable.
Damaged or Faulty Items
We quality-check all mirrors before despatch and work with trained delivery partners to ensure safe handling. In the rare event your mirror arrives damaged, you are eligible for either a full product refund or a free re-delivery of the same item.
Conditions:
- Damage must be reported within 48 hours of delivery
- Supporting photos of the damage and packaging are required
- We do not cover damage that occurs after successful delivery, including if the item is moved or transported by the customer