Shipping policy

Sterling Home Shipping & Delivery

Please note our mirrors are larger and more fragile than normal deliveries and require specific handling and manual care. Our drivers specialise in door-to-door service, ensuring your mirrors are delivered safely and securely.

Our goal is to ensure your mirrors are delivered safely and efficiently. Below you'll find all the necessary details about our shipping process, delivery schedules, and rates.

Order Confirmation

Upon purchase of a mirror, customers will receive an order confirmation via email, including details of the purchased items, billing information, and a unique order number.

Delivery Coordination

Sterling Home's delivery drivers will contact customers to coordinate a suitable delivery time and date. Please provide accurate contact information during checkout to facilitate smooth coordination.

Delivery Restrictions

Sterling Home does not deliver to PO Boxes.
Customers are required to provide a physical address for delivery.

Free Collection [⚠️ confirm UK location]

We offer free collection at our warehouse in [UK warehouse location]. Please contact us to arrange a day and time to collect your order.

Delivery Process

Once you have placed your order our warehouse team will get it ready for despatch. For deliveries, once collected from our warehouse by one of our drivers, customers will be contacted with a more accurate estimated delivery day/time.

Customers are responsible for providing accurate delivery and contact information during checkout.

In-stock & Pre-order Delivery

If your order contains multiple items and one or more are on pre-order, your delivery will be consolidated and despatched once all items are in stock. If you wish to receive available items sooner and have pre-order items delivered separately once they arrive, an additional delivery fee will apply for the second shipment.

Collection Process

Customers selecting collection will be contacted by Sterling Home to arrange a collection time. Collection appointments are essential to ensure a smooth and efficient process.

Damaged or Missing Items

If there are any issues with the delivered items, please report them to Sterling Home within 48 hours of receiving the order. Sterling Home will investigate and, if necessary, arrange for a replacement or refund.

Custom Mirrors

Custom mirrors are very fragile and require an A-frame truck for transport. They do not come pre-packed in a box and are considered "glass panels". The customer is responsible for unloading and moving any custom mirrors from the delivery driver's A-frame truck upon arrival. Our team cannot deliver your custom mirror inside job sites or homes as this is the duty of the builder/owner and we cannot accept any liability for breakage, damages or injury.

Delivery Fee Errors

We reserve the right to cancel any orders where the delivery fee has not been processed or stated correctly on our website, to align with the exact rate charged by our freight suppliers. If there is a discrepancy in the delivery fee, all affected customers will be contacted.

Delivery Fee for Wrong Address

Please ensure all delivery details are correct when you complete your order. If your delivery address is not current, please contact us immediately. If your order has been delivered to an address that was in the order information, additional collection and delivery charges may be incurred.